We want you and your pup to love every WUFFIN purchase. If something isn’t the right fit, we’re here to help.

Returns

Contact our customer support team at support@wuffin.us within 30 days of delivery to start the return request. Once the return request is approved, item must be shipped within 7 dayso be eligible for a return. Once your return is accepted, we will provide return instructions and, when applicable, a return shipping label.

Items must be unused, unworn, unwashed, in their original condition, with tags attached, and in the original packaging. A proof of purchase is required to complete your return request.

Returns must be approved before sending items back. Items returned without prior authorization will not be accepted.

Please note:

• Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.
• Items must be returned within the eligible return period. Returns received after 30 days of delivery may not be accepted.
• Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible so we can review the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products
• Sale items
• Gift cards
• Items that have been used, washed, worn, or altered

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, please return your original item for a refund and place a new order for the item you would like.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 5–10 business days. Please allow additional time for your bank or payment provider to process the refund.

If you have not received your refund after the processing period, please contact us at support@wuffin.us