FAQ

When will I receive my order?

Orders are processed and shipped Monday through Friday, excluding holidays. We work with trusted carriers including GC Parcel, USPS, UPS, FedEx, and DHL to deliver your WAGGLY goodies.

Please allow the following estimated delivery times:

Standard Shipping: 5–10 business days
Priority Shipping: 2–4 business days
Express Shipping: Approximately 2 business days for orders placed before 12 PM ET

Please note that delivery times include both processing and transit time.

Delayed Packages

What if my package is delayed?

While we do our best to ensure your order arrives on time, shipping delays can occasionally happen due to carrier issues, weather, or high package volumes.

Once your order has shipped, delivery timing is controlled by the carrier. If your package appears delayed, we recommend checking your tracking information for the latest updates.

If your package has not shown any movement for 5 business days after the last tracking update, please contact us support@wuffin.us. We’ll be happy to help find a solution, including a replacement or store credit when applicable.

Missing Delivered Packages

What if my package says delivered but I can't find it?

Sometimes packages are marked as delivered before they actually arrive. If your order appears missing, we recommend checking:

Around your home, including porches, side doors, and other delivery areas
With neighbors or household members who may have received it
Your local carrier office in case the package is waiting for pickup

Most missing packages are found within a few days.

If your package still has not arrived 5 business days after the delivery date, please reach out to our team support@wuffin.us and we’ll assist you.

Returns & Exchanges

What is your return policy?

We want every pup and pet parent to love their WAGGLY purchase. If something isn’t the right fit, we’re here to help.

Items must be returned:

Unused
Unwashed
In original, new condition

Our return timeline:

Returns within 30 days of shipment: Refund issued (shipping fees excluded)
Returns within 31–60 days: Store credit provided
Returns after 60 days: Unfortunately, we cannot accept returns

Please visit our Returns & Exchange to start your return.

How do I exchange an item?

We currently do not offer direct exchanges. If you need a different size, color, or style, please return your original item for a refund and place a new order for the item you would like.

Need help selecting the right size? Contact our team at support@wuffin.us and we’ll be happy to help.

Rewards Program

Do you offer a rewards program?

Yes! Our rewards program lets you earn points every time you shop with WAGGLY. You can redeem your points for discounts on future purchases.

Visit our Rewards page to learn more.

Payments

How does buy now, pay later work?

Buy now, pay later services allow you to split your purchase into smaller payments over time.

At checkout, select your preferred payment option and follow the instructions to complete your purchase. New customers may need to create an account and provide payment details.

Product Care

How do I care for my WAGGLY products?

To keep your pup’s favorite accessories looking their best:

Dog Apparel & Accessories

Machine wash gently with cold water when needed
Air dry recommended

Bows & Hair Accessories

Handle gently and avoid excessive pulling
Spot clean or hand wash when needed

Leashes, Collars & Harnesses

Hand wash with mild soap and warm water
Lay flat to dry

Always check individual product labels for specific care instructions.

Product Information

Where are your products made?

WAGGLY products are thoughtfully designed with comfort, quality, and style in mind. We work with trusted manufacturing partners to create products that are safe, durable, and made for everyday adventures with your pup.